F.A.Q.

Frequently Asked Questions.
Please find here the answers to the most frequently asked questions by our guests.

 DO YOU HAVE SEA VIEW ROOM?

Yes, The tower suite has the best beach view, the bay watch houses have beach view and some other rooms have partial view the beach is just 2 minutes from your roomwalkable distance.

Take a look to the Tower Suite: Click here…


DO YOU HAVE A PRIVATE BEACH?

Yes, we do have a private beach.


HOW FAR ARE YOU FROM PONDICHERRY CITY?

Pondicherry city is about 12 kms by road.


WHICH IS THE NEAREST AIRPORT TO YOUR HOTEL?

Chennai ( 135 kms ) – Travel time about 2.5 hours.


WHAT IS THE ACTIVITY INCLUDED WITH THE TARIFF?

Please find the list attached.


WHAT FACILITIES DO YOU OFFER?

Chopra Healing Center • FUN Restaurant • Seafood Bar By The Beach • 24h Room Service • Private Dinner • 700m Beach • DVD Library and In-Room Player • In-Room Minibar • In-Room Safe • Guest Cell Phone • MultiGym •  Volley Ball • Cycle • 2 km Jogging Track • Children Play Area and Play House • Swimming Pool • AC Lounge • Conference Hall • Open Air Auditorium • In-house Electrical Transport Service • Organic Farm and Vegetable Garden • Travel Desk.


DO YOU SERVE ALCOHOL?

Yes we do have a Bar.


WHAT TYPE OF FOOD YOU SERVE IN THE RESTAURANT?

We strive to serve healthy continental, north indian, south indian cuisine and we have specialist in Ayurvedic, Hypotoxic, Vegan, Low Carb. In case you have any specific dietry requirement please feel free to get in touch with the chef who shall be glad to assist. We carefully source our supplies either from our organic farm at Elephant Valley and Dune or locally from trusted suppliers.

Please take a look to our restaurant page… Click here!


DO YOU SERVE VEGETARIAN FOOD?

Yes we do serve vegetarian food in all our restaurants.


DO YOU ALLOW PETS IN YOUR HOTEL?

Yes, but please notice that the restaurants and the swimming pools are out of bound for pets and requested to kindly keep your pet leashed while in public areas.


WHAT IS THE MODE OF TRAVEL TO PONDICHERRY CITY AND SIGHTSEEING?

Private vehicles (Car, Van) could be organised on prior request. Charges are calculated on hourly use basis.


WHAT ARE THE PACKAGES AVAILABLE?

Packages are availabe for specific period.


WHAT IS THE CANCELLATION POLICY?

Cancellation of a reservation between 30 days to 15 days of the arrival date will incur a cancellation charge equivalent to one night’s accommodation by the hotel(s).
In case of no show or cancellation within 14 days of arrival, will incur a cancellation charge for the entire length of stay.
Payment gateway/credit card/fee as applicable levied for all cancellations.


HOW TO BOOK A ROOM?

To book through online click the link below You can also send mail to booking@duneecogroup for other queries and details.

To book online, please select a category of room and then click on the booking tool


HOW FAR ARE YOU FROM THE BEACH?

The hotel is all along our 700 meter beach.


IS IT PRIVATE AND SAFE TO SWIM?

Yes, (Swimming is recommended to people who knows swimming since the shore is deep).


WHAT IS THE ACTIVITY YOU HAVE FOR CHILD?

Kids swimming pool, kids play area, bicycles, pottery class, balloon shooting, kite playing, milking the cow, etc.


WHAT IS YOUR CHECK IN AND CHECK OUT TIMES?

Checkin is 14:00 hrs and Checkout is 11:00 hrs.


DO YOU HAVE WATER SPORTS, BOATING?

No (there is surfing and scuba diving facility available close to us).


DO YOU HAVE ELECTRIC KETTLE, MICRO WAVE, TEA/COFFEE MAKER IN THE ROOM?

No we don’t for environemental reason, but the room service shall be glad to assist.


WHY SHOULD WE PAY IN FULL AND NOT PART PAYMENT?

As per house policy booking is confirmed with full payment.


WHERE IS YOUR HOTEL LOCATED? AND HOW TO REACH THERE?

The scenic East Coast Road (ECR) links Dune to Chennai, and it takes roughly two and a half hours to reach Puduchery from Chennai. We are 9 Km after the Pondicherry ECR toll gate. You will see a Dune sign board at the road crossing on the left side toward the beach. From Puducherry, take the ECR road to Chennai. We are 14 km away from Puduchery. You will see our sign board at the crossing on the right-hand side after the church.

Please take a look to the page : Getting to Dune…. Click here!


WHAT IS NATURE COOLED ROOM?

Nature cooled room are eco friendly accommodations without air condition and built with locally available materials. It is well ventilated for air circulation.