satisfaction survey

Dear Guest
It was indeed a privilege to have you with us.
We hope that you enjoyed The Dune experience.
May we request you to spare a few moments of your valuable time to pen down your feedback.
Your comments and suggestions shall go a long way to further enhance this Paradise.
We look forward to see you back at the Dune and thank you for sparing your valuable time.
Warm regards
Sunil Varghese and Dimitri Klein

1/FRONT DESK

Was your reservation handled efficiently?YesNo

Efficiently?

Was your check in handled promptly?

YesNo

Were you escorted to the room and by whom?

YesNo

If yes, can you tell us by whom?

Was the phone operator courteous and helpul?

Courteous?	Yes obviouslyYes clearlyYes May beNot reallyNot at all
Helpful?	Yes obviouslyYes clearlyYes May beNot reallyNot at all

Were your messages conveyed properly by the phone operator?

Yes obviouslyYes clearlyYes May beNot reallyNot at all

Was the staff able to assist you with direction, sight seeing and other activities?

Yes obviouslyYes clearlyYes May beNot reallyNot at all

Any Specific comment(s) or suggestion(s) about Front Desk Operations:

2/BUNGALOWS AND ROOMS

Did you find your room clean and comfortable?

Clean?	YesNo
Comfortable?	YesNo

Was everything in your room in working order?

Air conditionning?	YesNo
Bathroom?	[radio Bathroom_ok default:0² "Yes" "No"]
Bedroom?	YesNo
Living Room?	YesNo

Were there adequate supplies in your room (Towels, soaps, shampoo, hangers,etc)?

Yes obviouslyYes clearlyYes May beNot reallyNot at all

How was the maid service during your stay?

PerfectGoodAveragePoorBad

Any specific comment / Suggestion?

3/FUN Restaurant

Was the service prompt and friendly?

Prompt?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all
Friendly?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all

Was the food / beverage prepared and served well?

Prepared well?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all
Friendly?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all

Please feel free to add any specific comment/suggestion

4/Sea Food Restaurant

Was the service prompt and friendly?

Prompt?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all
Friendly?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all

Was the food / beverage prepared and served well?

Prepared well?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all
Friendly?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all

Please feel free to add any specific comment/suggestion

5/Room Service

Was the service prompt and friendly?

Prompt?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all
Friendly?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all

Was the food / beverage prepared and served well?

Prepared well?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all
Friendly?	Yes obviouslyYes clearlyI don't knowNot reallyNot at all

Please feel free to add any specific comment/suggestion

6/Chopra Healing Center/Paradise Spa

How do you evaluate the service of the Doctor / Masseures?

Doctor?	Highly satisfactoryExcellentNormalUnsatisfactoryUnpleasant
Masseures?	Highly satisfactoryExcellentNormalUnsatisfactoryUnpleasant

What improvements do you recommend?
Please type your recommendations here

7/General comments

How would you evaluate the price / value of our service & accomodation provided?

01 (Very poor)10 (Poor)20 (Unsufficient)30 (Disappointing)40 (To be improved)50 (Correct)60 (Good)70 (Very good)80 (Exceeds expectations)90 (Excellent)100 (Oustanding)

What improvements do you recommend?
Please type your recommendations here
Did any employee in particular make your more enjoyable?

What additionnal service would you like to be offered at The Dune?
Please type your suggestions...
How did you get to know about us?

Word of mouthAlready customerFriendsPressTravel agentFamily relationshipProfessional relationshipMedical recommendationOther (Please fill the next field)